Terms of Service

Operator Information

Service operator: ManOnCall
Trade / brand name: ManOnCall
Registered address: Ruikar Colony, Kolhapur, Maharashtra 416005, India
Email: support@manoncall.com

Eligibility and India-only Availability

You must be at least 18 years old and legally able to enter into a contract to use the Service. The Service is offered only in India and calls are placed only to an Indian phone number that you control and verify by one-time password ("OTP"). Do not use another person's number, ask us to call a third party, share your OTP, or bypass phone verification.

What ManOnCall Provides

ManOnCall provides short, automated voice calls for personal reflection. The voice is generated by an automated system, not a human being. ManOnCall is not a human companion service, dating or matchmaking platform, sexual or adult service, escort service, therapy or counselling service, medical provider, or crisis-response service.

Phone Verification and Access

Access and prepaid-minute balances are associated with your verified phone number. OTP verification may create or authenticate a user record for you; a separate username or password is not required. You are responsible for keeping control of your phone and OTPs and for activity carried out through your verified access. Tell us promptly if you believe that access has been compromised.

Prices, Payment, and Prepaid Minutes

The available one-time prepaid packages are ₹29 for 2 minutes, ₹149 for 10 minutes, and ₹399 for 30 minutes. Each purchase adds prepaid call time to your verified access. There is no subscription, recurring billing, or automatic renewal. Prepaid minutes are personal, non-transferable, have no cash value, and cannot be cashed out or resold. Unused minutes remain available for later eligible calls. These are the exact ManOnCall checkout totals; we do not add a convenience fee.

Payments are processed by independent payment providers, including Razorpay Payments Private Limited. Their terms and privacy practices also apply to the information they process. ManOnCall does not store your complete card, bank account, or UPI payment credentials.

How Call Time Is Counted

When a call starts, the Service temporarily reserves your available call seconds for that call. Connected call usage is measured in seconds, and any fractional second is rounded up to the next whole second. After the call is reconciled, any unused part of the reserved time is restored to your available balance.

Acceptable Use

You must not use the Service to:

• break any law, facilitate fraud, impersonate someone, or violate another person's rights;
• contact, harass, threaten, exploit, or deceive another person;
• create or seek pornographic, erotic, sexual, escort, prostitution, compensated-dating, trafficking, or other adult-service content;
• promote hate, violence, self-harm, illegal goods, or other unlawful activity;
• send spam, operate a calling campaign, resell access, or make the Service available to others;
• interfere with, probe, reverse engineer, overload, or bypass the Service or its safeguards; or
• submit information that you do not have the right to use or disclose.

We may block a request or suspend access when reasonably necessary to prevent misuse, protect users or systems, comply with law, or investigate a suspected violation.

Automated Service, Health, and Emergency Notice

Automated responses may be inaccurate, incomplete, or inappropriate and must not be relied on as professional advice. The Service does not provide therapy, counselling, diagnosis, treatment, medical advice, or emergency or crisis intervention. Do not share prescriptions, medical records, financial credentials, passwords, or other information that is unnecessary for a reflection call. If you may harm yourself or someone else, face immediate danger, or need urgent help, stop using the Service and contact emergency services in India at 112 or an appropriate qualified professional.

Call Processing and Privacy

To deliver an automated call, we and our service providers process call audio and may generate transcripts, summaries, automated responses, and conversational memory. We also process call status and duration records. Please review our Privacy Policy before starting a call.

Delivery, Cancellations, and Refunds

Calls depend on internet, telecom-carrier, device, and third-party systems and may be delayed, interrupted, or unavailable. One-time purchases cannot be cancelled after payment and digital-minute delivery, but qualifying payment or merchant-caused delivery failures may be eligible for a refund. See our Cancellation Policy and Return & Refund Policy. These policies do not limit rights that cannot lawfully be excluded.

Service Changes and Suspension

We may maintain, change, or discontinue features and may suspend access for security, legal, technical, or acceptable-use reasons. If we make a material change to these Terms, we will post an updated date and provide any additional notice required by law. Changes do not remove refund or consumer rights that already apply to a completed purchase.

Disclaimer and Liability

To the extent permitted by law, the Service is provided on an "as available" basis without a promise of uninterrupted or error-free operation. Nothing in these Terms excludes liability or a remedy that cannot be excluded under applicable law, including applicable consumer-protection law.

Governing Law and Disputes

These Terms are governed by the laws of India. Subject to any forum or remedy available to you under mandatory consumer law, courts in Kolhapur, Maharashtra will have jurisdiction over disputes arising from these Terms or the Service.

Contact and Complaints

Email questions or complaints to support@manoncall.com. The ManOnCall Privacy and Customer Care desk handles grievances. We acknowledge consumer complaints within 48 hours, aim to review complete payment complaints within 4 business days, and resolve consumer complaints within one month.