Return & Refund Policy

Eligible Refunds

After we verify the payment and service records, a refund may be approved for:

• a duplicate charge for the same purchase;
• a captured payment for which no purchased minutes were delivered to your verified access; or
• a verified, merchant-caused total delivery failure for which no usable part of the affected digital service was delivered.

Any refund covers only the affected charge or undelivered portion established by our records. This Policy does not restrict any refund or consumer remedy that is mandatory under applicable law.

Items That Are Normally Not Refundable

• change-of-mind requests after digital minutes have been delivered;
• call time that has already been used;
• a failed or interrupted call caused by an unreachable or incorrect device, Do Not Disturb settings, call blocking, or a telecom-carrier condition outside our control; or
• access suspended because of a material violation of our Terms of Service.

When a call ends before all reserved seconds are used, the unused reservation is restored to your prepaid balance; restoring those seconds is not a monetary refund.

How and When to Request a Refund

Email support@manoncall.com within 7 calendar days of the duplicate charge, missing-minute delivery, or total delivery failure. Include your verified phone number, purchase date and amount, Razorpay or other payment reference, and a short description of the issue. Do not email a full card number, CVV, bank password, OTP, or UPI PIN.

Review and Refund Timeline

We acknowledge refund complaints within 48 hours and aim to complete the eligibility review within 4 business days. We may ask for reasonable information needed to match the purchase and verify delivery. If a refund is approved, we will initiate it to the original payment method within 5 business days after receiving the complete request. After initiation, it typically appears within 7-10 working days, although the exact timing is controlled by your bank or payment provider.

Replacement Minutes

We may offer replacement minutes as an alternative resolution, but we will add them instead of an otherwise eligible monetary refund only if you expressly agree. You do not have to accept replacement minutes in place of an approved refund.

Operator

ManOnCall
Ruikar Colony, Kolhapur, Maharashtra 416005, India