Refund Policy
Our goal is to deliver instant, reliable service. This policy explains when a refund may be considered and the process involved.
Eligibility
Refunds are considered only for technical failures attributable to the Service that prevent delivery, and must be requested within 24 hours of the issue. Requests should include relevant details (e.g., time of attempt, phone number, and error information).
Non‑Refundable Situations
- User mistakes (e.g., wrong number or unavailable recipient).
- Issues outside our control (carrier outages, device problems, or spam blocking).
- Change of mind or expected outcome not achieved.
- Violations of our Terms or acceptable use.
Processing
Approved refunds are processed to the original payment method within up to 10 business days. Processing times may vary by bank or provider.
Disclaimer
All charges are final unless expressly approved under this policy. We reserve the right to decline refund requests that do not meet the criteria above. The Service does not provide medical or clinical outcomes; expectations related to healthcare or therapeutic results are not covered by this policy.