Service Delivery

Prepaid-minute Delivery

After a successful captured payment, purchased minutes are normally added to the balance associated with your verified phone number within 5 minutes. If they do not appear within 30 minutes, contact support@manoncall.com with the payment reference and verified phone number. Never send us a CVV, OTP, bank password, or UPI PIN.

Call Delivery Method and Timing

When you request a call, our automated telephony provider places a voice call to your verified number. The call typically begins within 1 minute, but internet, telecom-carrier congestion, routing, device settings, maintenance, or third-party availability can cause delays or prevent connection. We do not place Service calls to an unverified number or to a third-party recipient.

Requirements

• You must be at least 18 years old and located in India.
• The Indian phone number must belong to you and be verified by OTP.
• Your device must be on, reachable, and able to receive the incoming call.
• Call blocking, Do Not Disturb settings, or carrier restrictions must not prevent delivery.
• You need at least 10 seconds in your available prepaid balance to start a call.

How Seconds Are Delivered and Counted

At call start, your currently available prepaid seconds are reserved and set the maximum duration of that call. Connected use is measured in seconds, and any fractional second is rounded up to the next whole second. Once call records are reconciled, any unused part of the reservation is restored to your balance.

Call Scope and Safety

The call is an automated interaction for guided self-reflection. No human caller or licensed professional is involved. It does not provide diagnosis, treatment, medical advice, or emergency response. Automated output can be inaccurate and should not be treated as professional advice.

Failed or Delayed Delivery

Check that your verified phone can receive calls and try again after a short wait. If the issue persists, email support with the approximate attempt time. A duplicate charge, captured payment with no minutes delivered, or verified merchant-caused total delivery failure may be eligible under our Return & Refund Policy. We acknowledge consumer complaints within 48 hours and aim to review complete payment complaints within 4 business days.

Emergency Notice

Do not wait for or use a ManOnCall call in an emergency or crisis. If you or another person is in immediate danger or needs urgent help, contact emergency services in India at 112 or an appropriate qualified professional.

Operator

ManOnCall
Ruikar Colony, Kolhapur, Maharashtra 416005, India