Service Delivery

Availability and Call Time

When calling is available, eligible accounts receive 3 free minutes each day, resetting at midnight India Standard Time (IST). Unused daily seconds do not roll over. No payment or research opt-in is required for free access. Optional prepaid packs add 10 minutes for ₹399, 30 minutes for ₹899, or 60 minutes for ₹1,699. Paid minutes carry over, and we do not impose an expiry date. Your available time is shown in your account; calls are subject to carrier support, capacity, safety, and fair-use limits. Calling may pause for capacity, maintenance, or provider issues. Prepaid packs do not renew automatically.

Prepaid Minute Delivery

Razorpay processes your payment. Our server verifies a captured payment before adding the purchased seconds to your account. A pending payment, payment authorisation, or checkout success screen alone does not confirm credit. Verification and reconciliation can take time. If a captured payment does not appear in your balance, contact support with the order or payment reference. Avoid paying again while the first payment is pending.

Call Delivery Method and Timing

When you request a call, our automated telephony provider places a voice call to your verified number. Connection timing depends on provider availability; internet, telecom-carrier congestion, routing, device settings, maintenance, or third-party availability can cause delays or prevent connection. We do not place Service calls to an unverified number or to a third-party recipient.

Requirements

• The service is designed for English-speaking adult women in India. You must be at least 18 years old.
• The Indian (+91) mobile number must belong to you and be verified by OTP.
• Your number and carrier must support text verification and incoming calls through our providers.
• Your device must be on, reachable, and able to receive the incoming call.
• Call blocking, Do Not Disturb settings, or carrier restrictions must not prevent delivery.
• You need at least 10 seconds of available free or prepaid time to start a call.

How Seconds Are Delivered and Counted

At call start, available seconds are reserved up to the per-call limit and set the maximum duration of that call. Connected use is measured in seconds, and any fractional second is rounded up to the next whole second. Once call records are reconciled, any unused part is released. Free seconds belong to the day the call started and cannot be carried into a later day. Only one call may be active per account.

Call Scope and Safety

The call is an automated interaction for guided self-reflection. No human caller or licensed professional is involved. It does not provide diagnosis, treatment, medical advice, or emergency response. Automated output can be inaccurate and should not be treated as professional advice.

Failed or Delayed Delivery

Check your account for service status and confirm that your verified phone can receive calls. If a call is still active or awaiting review, wait for its reconciliation before starting another. For persistent call or allowance issues, email support@manoncall.com with the approximate attempt time. For purchase or refund questions, see our Payments and Refunds policy.

Emergency Notice

Do not wait for or use a ManOnCall call in an emergency or crisis. If you or another person is in immediate danger or needs urgent help, contact emergency services in your country or an appropriate qualified professional.

Operator

ManOnCall
Ruikar Colony, Kolhapur, Maharashtra 416005, India