Privacy Policy

Operator and Contact Details

Service operator: ManOnCall
Trade / brand name: ManOnCall
Registered address: Ruikar Colony, Kolhapur, Maharashtra 416005, India
Privacy and grievance email: support@manoncall.com
Grievance contact: ManOnCall Privacy and Customer Care

Who May Use the Service

ManOnCall is available only in India to people aged 18 or older. We do not knowingly offer the Service to, or collect personal information from, anyone under 18. If you believe a person under 18 has provided us information, contact us so that we can review and delete it where appropriate.

Information We Collect

• Identity and contact information: your Indian phone number, OTP-verification status, and any name or email address that you provide at checkout or when contacting support.
• Call content and records: call audio, transcript, automated responses, summaries, conversational memory, call identifiers, timestamps, status, duration, and seconds reserved, used, and restored.
• Purchase and transaction information: package, amount, currency, order and payment references, payment status, refund status, and related reconciliation records.
• Device, website, and analytics information: IP address, device and browser type, pages or features used, referring page, approximate location derived from IP, timestamps, cookies, and similar identifiers.
• Support information: messages, issue descriptions, attachments, and records of how we respond to your request or complaint.

Call Content and Sensitive Information

An automated reflection call necessarily processes what you say. Audio may be transcribed and used during the call to generate a response, summary, or conversational memory. Do not disclose passwords, OTPs, complete payment credentials, prescriptions, medical records, or other sensitive information that is not needed for the call. ManOnCall is not a therapy, counselling, medical, diagnosis, or crisis service.

How We Use Information

• verify your phone number and maintain access associated with it;
• accept purchases, maintain your prepaid balance, and reconcile call usage;
• place the automated call to your verified number and generate the requested conversation;
• provide support, investigate failed delivery, and process eligible refunds;
• protect users and systems, prevent fraud or misuse, and enforce our Terms;
• understand website use, troubleshoot, and improve reliability; and
• maintain business records and comply with legal, tax, accounting, and regulatory obligations.

We process information to provide the Service you request, with your consent where consent is required, for legitimate security and operational purposes, and to comply with applicable law. You may withdraw consent for future processing, but this may prevent us from providing features that require that information.

Payment Information

Razorpay Payments Private Limited and participating banks, card networks, UPI providers, or other payment-service participants process the payment information needed to complete a transaction. ManOnCall receives transaction references and status information, but we do not store your complete card number, CVV, bank-account login, or UPI PIN. Payment-provider processing is governed by the provider's own terms and privacy notice. You can also review Razorpay's Buyer Privacy Notice.

Service Providers and Sharing

We disclose information only as needed to operate, support, secure, and comply with law for the Service. The principal providers include:

• Supabase for phone authentication, databases, and service records ( Supabase Privacy Policy).
• Vapi and its automated voice and telephony providers to initiate calls and process audio, transcripts, automated responses, summaries, and conversational memory ( Vapi Privacy Policy). These providers may retain call-related data according to our provider configuration, their contract, and their applicable policies.
• Razorpay Payments Private Limited and payment participants to process and reconcile purchases and refunds ( Razorpay Privacy Policy).
• Vercel for website hosting, delivery, technical logs, and Vercel Analytics when that optional feature is enabled ( Vercel Privacy Notice).
• Google Analytics and Google Tag Manager, when configured, to load disclosed measurement tags and measure website visits and interactions using cookies and similar identifiers ( Google Privacy Policy).

Non-essential analytics integrations are disabled by default in the application configuration. Before enabling them, we must review the configured tags and provide any notice or consent required by applicable law.

We may also disclose information to professional advisers, authorities, courts, or another party when reasonably necessary to comply with law, establish or defend legal rights, prevent fraud, protect safety, or complete a lawful business reorganisation. Third-party providers may process information outside India, subject to their infrastructure and applicable legal restrictions.

Retention

We retain information only for as long as reasonably needed for the purposes described above, including providing access and balances, handling disputes, security, backups, and legal compliance. Payment, invoice, tax, refund, and transaction records may be retained for 10 years. Retention of call audio, transcripts, summaries, and conversational memory can vary based on the Vapi, automated voice, and telephony-provider configuration and applicable provider obligations. When information is no longer needed, we delete or de-identify it where reasonably practicable, unless law requires continued retention.

Security

We use reasonable administrative, technical, and organisational safeguards appropriate to the Service. No internet transmission, telephone network, or storage system is completely secure, so we cannot promise absolute security. Never share an OTP with another person.

Your Privacy Choices and Rights

Subject to applicable law, you may ask to access, correct, update, or erase your personal information, withdraw consent for future processing, or raise a privacy grievance. Some information may need to be retained for transactions, fraud prevention, disputes, or legal obligations. We may request reasonable verification before acting on a request.

You can limit analytics cookies through your browser settings or use the Google Analytics opt-out browser add-on. Blocking cookies may affect some website functions.

Changes to This Policy

We may update this Policy to reflect changes to the Service, providers, or law. We will publish the revised Policy with a new last-updated date and provide any additional notice or request any fresh consent required by applicable law.

Contact and Complaints

Send privacy requests or complaints to support@manoncall.com. Include the phone number or email associated with your request and enough detail for us to locate the relevant records. We acknowledge consumer privacy complaints within 48 hours and resolve them within one month, subject to any shorter deadline required by applicable law.