Privacy Policy

Operator and Contact Details

Service operator: ManOnCall
Trade / brand name: ManOnCall
Registered address: Ruikar Colony, Kolhapur, Maharashtra 416005, India
Privacy and grievance email: support@manoncall.com
Grievance contact: ManOnCall support and privacy contact

Who May Use the Service

ManOnCall is designed for English-speaking women aged 18 or older in India. Access requires an OTP-verified Indian mobile number. We do not knowingly offer the Service to, or collect personal information from, anyone under 18. If you believe a person under 18 has provided us information, contact us so that we can review and delete it where appropriate.

Information We Collect

• Identity and contact information: your Indian phone number, OTP-verification status, and any name or email address that you provide when contacting support.
• Call content and records: call audio, transcript, automated responses, summaries, call identifiers, timestamps, status, duration, and seconds reserved, used, and restored. We also record the listening style and pace you explicitly select, optional call ratings, privacy choices, and requests for export or deletion.
• Device, website, and analytics information: IP address, device and browser type, pages or features used, referring page, approximate location derived from IP, timestamps, cookies, and similar identifiers.
• Purchase information: pack, amount, currency, payment and order references, status, purchased seconds, and refund or dispute records. Razorpay collects payment credentials in its checkout; we do not store complete card details, CVV, or UPI PINs.
• Support information: messages, issue descriptions, attachments, and records of how we respond to your request or complaint.

Call Content and Sensitive Information

An automated reflection call necessarily processes what you say. Audio may be transcribed and used during the call to generate a response or summary. ManOnCall does not build personal memory from new call transcripts; remembered preferences are limited to the style and pace you explicitly select. Our providers may retain call content under their configuration and contracts. Do not disclose passwords, OTPs, complete payment credentials, prescriptions, medical records, or other sensitive information that is not needed for the call. ManOnCall is not a therapy, counselling, medical, diagnosis, or crisis service.

How We Use Information

• verify your phone number and maintain access associated with it;
• maintain your daily allowance, verify purchases, credit prepaid minutes, and reconcile call usage;
• place the automated call to your verified number and generate the requested conversation;
• provide support and investigate failed call delivery;
• protect users and systems, prevent fraud or misuse, and enforce our Terms;
• understand service use through operational records, troubleshoot, and improve reliability;
• perform the limited internal evaluation described above only when you separately opt in; and
• maintain business records and comply with legal, tax, accounting, and regulatory obligations.

We process information to provide the Service you request, with your consent where consent is required, for legitimate security and operational purposes, and to comply with applicable law. You may withdraw consent for future processing, but this may prevent us from providing features that require that information.

Payments Through Razorpay

Optional prepaid purchases use Razorpay checkout. Razorpay and the relevant financial providers process payment credentials, device and transaction information under their policies. We use payment references and status to verify your purchase, provide minutes, prevent fraud, reconcile records, and handle refunds or disputes. Never include complete card details, CVV, a bank password, an OTP, or a UPI PIN in a call or support message.

Service Providers and Sharing

We disclose information only as needed to operate, support, secure, and comply with law for the Service. The principal providers include:

• Razorpay for optional prepaid checkout, payment verification, and payment records ( Razorpay Privacy Policy).
• Supabase for phone authentication, databases, and service records ( Supabase Privacy Policy).
• Vapi and its automated voice and telephony providers to initiate calls and process audio, transcripts, automated responses, and summaries ( Vapi Privacy Policy). These providers may retain call-related data according to our provider configuration, their contract, and their applicable policies.
• Vercel for website hosting, delivery, and technical logs ( Vercel Privacy Notice).

The application does not load Google Analytics, Google Tag Manager, or Vercel Analytics. Authentication still uses cookies needed to keep you signed in. Limited operational call records support reliability and usage accounting; optional internal research remains a separate choice.

We may also disclose information to professional advisers, authorities, courts, or another party when reasonably necessary to comply with law, establish or defend legal rights, prevent fraud, protect safety, or complete a lawful business reorganisation. ManOnCall is operated from India for customers in India. Our service providers may process information outside India. Provider processing locations depend on their infrastructure and our account configuration. Contact us for information about the providers and locations relevant to your account. We do not promise that your data stays in India.

Retention

We retain information only for as long as reasonably needed for the purposes described above, including providing access and allowances, handling disputes, security, backups, and legal compliance. Retention of call audio, transcripts, summaries, and conversational memory can vary based on the Vapi, automated voice, and telephony-provider configuration and applicable provider obligations. When information is no longer needed, we delete or de-identify it where reasonably practicable, unless law requires continued retention.

Security

We use reasonable administrative, technical, and organisational safeguards appropriate to the Service. No internet transmission, telephone network, or storage system is completely secure, so we cannot promise absolute security. Never share an OTP with another person.

Your Privacy Choices and Rights

Your privacy controls let you choose research participation, manage listening preferences, clear stored conversation memory, export the account records available to ManOnCall, and submit a deletion request. An account export is not an export of every copy held by a voice or telecom provider. A deletion request is queued for review and fulfilment; submitting it does not confirm immediate erasure from providers or backups. Contact us for updates.

Subject to applicable law, you may ask to access, correct, update, or erase your personal information, withdraw consent for future processing, or raise a privacy grievance. Depending on your local law, you may also have rights to restrict or object to processing, request portability, and complain to your local data-protection authority. Some information may need to be retained for security, fraud prevention, disputes, or legal obligations. We may request reasonable verification before acting on a request.

You can clear or block cookies through your browser settings. Blocking essential authentication cookies can prevent sign-in or other account functions.

Changes to This Policy

We may update this Policy to reflect changes to the Service, providers, or law. We will publish the revised Policy with a new last-updated date and provide any additional notice or request any fresh consent required by applicable law.

Contact and Complaints

Send privacy requests or complaints to support@manoncall.com. Include the phone number or email associated with your request and enough detail for us to locate the relevant records. We review privacy requests and complaints, subject to applicable legal deadlines.